I do not do refunds typically.
Please read thru entire FAQ to see if I answer your question.
Q. I purchased an item TWICE at full price, can I get a refund?
A. If you have purchased an item TWICE at full price I will refund. This does not include gatcha’s or transfer items.
When requesting a refund please include (Will verify within 24 Hours before refunding):
Your Name:
Today’s Date:
Transaction ID:
Item Name:
Date Purchased:
Marketplace or In-World:
You may choose to fill out a form on this blog, or send a notecard and pm to Mackenzie Aura if I am offline, or send Mackenzie Aura a message if online.
Please conduct yourself in a professional way (I am trying to help you out)
Q. I purchased an item twice from a gatcha, can I get a refund?
A. No, You decided to play the gatcha, you play knowing you are bound to get doubles if you play multiple times.
Q. I purchased an item twice that is transfer, can I get a refund?
A. No, You decided to buy the item twice, and because it is transfer you can send it to another avatar if you want.
Q. I decided I no longer wanted the item?
A. You purchased it- sorry no refund. :(
Q. The Product does not work, will you refund?
A. I will either prove to you that it does work, or I will fix the product if there is a problem. (Usually if you do find a valid bug I will give you an extra product of choice.)
Q. I bought your product before realizing it will not work with my mesh avatar, will you refund?
A. I will not refund, all my items are for Toddleedoo Kid or Baby size. On occasion I make a product for adult sized avatars, and it is marked. Any questions regarding if it will fit your avatar should be asked prior to buying.
